Please note that we require 3 to 5 working days on average to process your order before dispatch. Rest assured we are doing everything possible to deliver your order promptly! Once dispatched, estimated delivery time is 7 to 10 business days depending on your country/region. Please note that holidays, natural disasters or pandemics may affect delivery times.
For Pre-ordered/Back-ordered Items:
If your order includes such items, we will ship all in-stock items first. Pre-ordered/back-ordered items will be shipped separately as soon as they become available. If you receive only part of a multi-item order, don’t worry – remaining items will follow shortly.
Order Tracking:
After dispatch, if you provided a mobile number, you will receive email and/or SMS confirmation with a tracking ID and a link to monitor your package’s journey. You may also visit the “Order Tracking” page on Dr.Cutter’s official website.
Please allow 1 to 3 working days for tracking information to update.
Address Correction:
Buyers are responsible for ensuring the shipping address is accurate. Due to our efficient processing, there is only a brief window to correct errors. If you have entered an incorrect address, please contact Dr.Cutter support immediately at: drcuttercs@163.com.
Returns:
By placing an order with Dr.Cutter, you are responsible for return shipping costs. For detailed return procedures, please refer to the Dr.Cutter Refund Policy.
Lost/Stolen Packages:
Dr.Cutter is not liable for packages lost or stolen during transit. If tracking shows delivery but you have not received the package, please contact the shipping carrier using the information on our Order Tracking page. For assistance, reach out to Dr.Cutter support: drcuttercs@163.com.